Terms and Conditions

Order completion

SolarMatic Energy do not send any product by courier if the goods have not been paid and the money not reflecting in our bank account. Please note that some transfers can take a few days to clear in our bank account and therefor request that you familiarized yourself with the cut off times of your bank to avoid any delay.

Courier and delivery

SolarMatic Energy (Pty) Ltd make use of different the Courier services as there Courier service it is your responsibility to make sure the delivery address is correct and that someone is there to collect the package. SolarMatic Energy do not take any responsibility for parcels not delivered due to clients not available or wrong addresses given.

Return Policy

General Guidelines

To qualify for return all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer’s original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at SolarMatic Energy (Pty) Ltd.’s sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent SolarMatic Energy (Pty) Ltd. from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer’s website or at our help center .

Please make sure you verify all specifications and compatibility before purchasing.

Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at SolarMatic Energy (Pty) Ltd.’s sole discretion.

Bundled Purchases Items purchased within a bundle are held within the return guidelines for the individual item
as specified in the individual item’s listing and in these terms.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in SolarMatic Energy (Pty) Ltd. return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at SolarMatic Energy (Pty) Ltd.’s sole discretion. Return Procedure All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.

Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

If a non-conforming product is accepted for return SolarMatic Energy (Pty) Ltd. reserves the right to charge a restocking fee up to 25% at SolarMatic Energy (pty) Ltd.’s sole discretion.

Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria Products must be in the original manufacturers packaging, and shipped securely. Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.

Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.

Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Products so labeled with a security seal, must have the seal intact and not tampered with.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you.

If SolarMatic Energy (Pty) Ltd., at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

If you need more information on our privacy policy please contact us on info@solarmaticenergy.co.za or visit our contact page.